Shop Policy for witsie.co.za

📦 Shipping & Delivery Policy

Processing Time:

• Orders processed within 1 hour

• Campus pickup: Ready within 5 hours

• Local delivery: 1 day within Braam and Parktown

Delivery Methods:

• Campus Pickup Points (Free): Designated safe spots at Wits University

• Standard Shipping (R10-R20): Via reliable courier services

• Express Shipping (R21-R50): Next-day delivery where available

Campus Pickup Locations:

• Wits Main Campus - Student Centre

• Wits Education Campus - Library Entrance

• Wits Medical School - Main Lobby

🔁 Returns & Refunds Policy

Return Window:

• 7 days from receipt for unworn items

• 14 days for defective or misrepresented items

Return Conditions:

• ✅ Accepted: Items with tags, original condition, not worn

• ❌ Not Accepted: Worn items, damaged by buyer, personalized items

Refund Process:

• Refunds issued within 2-3 business days

• Original shipping costs non-refundable

• Campus pickup returns: Instant refund upon verification

Exchange Policy:

• Size exchanges subject to availability

• Contact seller directly for exchanges

💳 Payment Policy

Accepted Payment Methods:

• 💰 Cash (Campus pickup only)

• 📱 EFT (Electronic Funds Transfer)

• 🅿️ PayPal (International students)

• 💳 Credit/Debit Cards (Via secure payment gateway)

Payment Security:

• All online payments encrypted and secure

• Never store payment information

• 3D Secure authentication required

🛡️ Safety & Trust Policy

Campus Safety Guidelines:

• Meet in well-lit, public campus areas

• Daytime transactions recommended

• Bring a friend for high-value items

• Use campus security escort services if needed

Seller Verification:

• Wits email verification required

• Student number validation

• Profile rating system

Prohibited Items:

• Counterfeit or replica items

• Used underwear or intimate wear

• Damaged or unsanitary clothing

• Non-student commercial sellers

🌱 Sustainability Policy

Our Commitment:

• Promote circular fashion economy

• Reduce textile waste on campus

• Encourage sustainable shopping habits

• Support local student designers

Eco-Friendly Practices:

• Digital receipts to reduce paper waste

• Encourage reusable bags for pickup

• Sustainable packaging where possible

📞 Customer Support Policy

Support Hours:

• Monday-Friday: 8:00-17:00 SAST

• Saturday: 9:00-13:00 SAST

• Closed Sundays and public holidays